Privacy Policy

Introduction

This Privacy Policy describes how SOVALTECHNIK TECHNOLOGY PRIVATE LIMITED and its affiliates (collectively “SOVALTECHNIK TECHNOLOGY PRIVATE LIMITED”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://sovashop.in/ (hereinafter referred to as “Platform”).

You may be able to browse certain sections of the Platform without registering with us. Please note:

  • We do not offer any product/service under this Platform outside India.

  • Your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use, and the applicable product/service terms. You also agree to be governed by the laws of India, including but not limited to data protection and privacy laws. If you do not agree, please do not use or access our Platform.

Information We Collect

We collect your personal data when you use our Platform, services, or otherwise interact with us. This may include:

  • Personal Information: Name, date of birth, address, mobile number, email ID, identity/address proof.

  • Transaction Information: Details of purchases, payment method used, transaction records.

  • Device/Usage Data: Browsing behavior, preferences, cookies, and related analytics.

  • Sensitive Information (with consent): Only when required by law or service – e.g., payment instrument details.

You always have the option not to provide information by choosing not to use a particular service or feature on the Platform.

How We Use Your Information

We use your personal data to:

  • Provide products/services requested by you.

  • Process and fulfill orders placed on the Platform.

  • Enhance your customer experience.

  • Inform you about promotions, offers, and updates.

  • Troubleshoot problems and resolve disputes.

  • Prevent fraud, protect security, and comply with laws.

  • Conduct research, analytics, and surveys to improve our services.

You may opt out of marketing communications at any time.

Sharing of Information

We may share your personal data with:

  • Our group companies, affiliates, and trusted partners to provide services.

  • Third-party service providers (e.g., logistics, payment processors, customer support).

  • Government authorities or law enforcement agencies if required under law or in good faith.

  • Third-party websites linked on the Platform (please read their privacy policies separately, as we are not responsible for them).

Security Measures

We adopt reasonable security practices and procedures to protect your data from unauthorized access, disclosure, loss, or misuse.

However, the transmission of information over the Internet is not fully secure. By using the Platform, you accept the inherent risks of online data transmission.

You are solely responsible for maintaining the confidentiality of your account details (username, password, etc.).

Data Retention and Deletion

At https://sovashop.in/ we retain your personal data only for as long as necessary:

  • Active Accounts: Data is kept for the duration of your account activity.

  • Inactive Accounts: Data is retained for up to 1 year from the last activity, unless a longer period is required by law.

  • Legal/Tax Records: Certain information (e.g., invoices, transaction details) may be stored longer to comply with applicable regulations.

After these periods, your data will be securely deleted or anonymized.

You can request deletion of your account anytime by visiting your account settings or by writing to us at the contact provided below.

Your Rights

You have the right to:

  • Access, review, and update your personal data.

  • Withdraw consent for certain processing (prospective only).

  • Request deletion of your account/data (subject to pending legal or business obligations).

Consent

By using our Platform, you consent to the collection, use, storage, and processing of your personal data in accordance with this Privacy Policy.

If you withdraw consent, we may restrict or deny the provision of services for which such data is necessary.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be notified to you as required under law. Please review this page periodically to stay informed.

Grievance Officer

In accordance with applicable laws, the details of our Grievance Officer are provided below:

Name of the Office: SOVALTECHNIK TECHNOLOGY PRIVATE LIMITED
Grievance Officer: Samsudeen (DIN)
Address: 2nd Floor, No: 33 (16), Jones Street, Near Tondiarpet Fort Street George, Mannady, George Town, Chennai, Tamil Nadu – 600001
Contact Number: +91 8431778293
Email: sovaltechnik78293@gmail.com
Working Hours: Monday – Friday (9:00 AM – 6:00 PM)